Frequently Asked Questions

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Where can I register?

Go to  koylab.com/register/ and fill in the form with all the necessary information. Within 1 working days you will receive an email with your accessing data.

I got my registration approval, how can I start sending work?

Go to koylab.com and click on 'My Account'.
Now use the login details our team sent you by email and click on any product category you would like to order.

In what format and resolution should I send my files?

All files for printing must be sent in JPEG, 300 DPIs.

Can I do my project layout directly in my.koylab.com?

Yes!

KoyDesign.it is a professional project layout software that builds your project until its printing steps. This software also integrates Koy Lab ordering system and it's free of charge.

Simply start by uploading your images and with the help of the suggested templates or even your own personalised templates, you can create your exclusive Album or Book layout.

This is a friendly user software that will allow you to do not only your cover but also your entire project layout automatically or adding own your own personalised touch.

This software will let you know if images are duplicated, will allow you to retouch that one image to perfection and add one creative effects.

You can also share your project with your clients, for final validation.

We are sure KoyDesign.it will bring you tranquility and will improve your storytelling!

A tutorial for this software can be found in the Knowledge Base menu.

Why choose Koy Lab?

For several reasons. Everything we do is related to our customers wishes and needs, that's why we have a dedicated and available team.

Our products are entirely handmade, from scratch, meticulously but with care, and every product we make is unique.

We only use the best materials and we apply tradition to innovation, through advanced technology, so we can present a product of quality and excellence.

What are the types of paper available?

Koy Lab offers five types of photographic paper: luster, silk, glossy and metallic and Fine Art.
You may choose to add on a matte or glossy finish or UV varnish.

This results on eight different paper option for albums, given that for book only the first three option are available:

  • Silk paper
  • Luster paper
  • Luster paper with UV varnish
  • Glossy paper with UV varnish
  • Glossy paper with Glossy finish
  • Glossy paper with matte finish
  • Metallic paper with UV varnish
  • Metallic paper Glossy finish

Where can I find your catalogue and prices?

Catalogue and price list will be find in separate documents in your trade area for download.

On the catalogue you will find all our product line without prices, so that you can present it to your own clients without any price information. The prices can be found on another document also on your trade area.

Can I order a sample product?

Of course! 

Upon ordering your product, you will only need to select the sample option and add on the word SAMPLE to either the cover file or one of the spreads. 

Or sample products have discounts in between 25% and 50%.

This discount will be applied by our Customer Care team, so it will not be visible while placing your order.

Your sample product will have a stamp mentioning this is "not for sale" if the word sample is not added to neither cover or spread.
For Photo Books, this stamp will be engraved in the cover or back cover.

For more information regarding sample discounts, please see below: 

- Albums 50%
- Books 50%
- Packs 25%
- Fine Art Albums 25%
- Presentation Box 25%
- Carry cases 25%
- Wall Art 25%

How can I pay for my order?

Upon submitting your shopping cart, you will have the following methods of payment:

  • PayPal
  • Credit Card or
  • Wire transfer

Note: Wire transfers can take up to 4 business days.
Your order will only be processed once we have received payment confirmation from our Bank. You can visit the state and history of your orders by logging into your client area and accessing the My Order option.

Do you have expedited shipping options?

Yes. You will be able to choose between standard or express shipping. 

This will be available upon submitting your shopping cart.
Shipping costs can be found in the Downloads | Technical info area at my.koylab.com.

How can I track my order after its expedition?

After it has been shipped, you will receive an automatic email with a tracking number.