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Koy Lab
Knowledge Base
KDI
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Knowledge Base
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Knowledge Base
1. Registration
6
Does Koy Lab work with amateur photographers?
I'm not a professional. How can I have access to your products?
Why do I have to register?
Where can I register?
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2. Products
9
Why choose Koy Lab?
How can I get to know your products?
What equipment do you use to print the albums and books?
Do the prices include print and binding?
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3. Orders
15
What is your turnaround and production time
Can I make alterations to my order after I submit the files?
How can I pay for my order?
Can I cancel my order at any time?
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4. File Upload
10
In what format and resolution should I send my files?
What color profile should I use?
How much bleed is needed?
What is the minimum and maximum number of spreads for your products?
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5. Koy Design It
25
Import Images to KDI
How to add spreads to my project KDI
How to remove spreads from my project KDI ?
How to change cover style?
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6. Shopping Cart
8
How long do I have to add and remove product orders from my shopping cart?
How can I track my shopping cart?
Is there a weight limit for each shopping cart?
Can I edit my orders?
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